Charges add up while waiting for Odenton bank’s response, member says

Charges add up while waiting for Odenton bank’s response, member says

Member complaint

I banked with PNC’s Odenton, Md., branch for three years and wanted to close my account. I left the account open for a month and made sure my bills were being directed to a new account. A couple of them went to the old bank, and I incurred charges.

I asked for the bank to waive the charges and was told only the branch manager could help. She was working with someone else and then I was told she was leaving after she was done with that customer.

For the next two weeks, I incurred charges of $7 per day waiting to speak to the manager. I made multiple phone calls and bank visits and never had my calls returned.

When I reached her one day, she said she was trying to get the charges waived, but they hadn’t been approved because she needs corporate approval.

The charges total more than $200. I guess I’ll pay them so I can close this account. I want a $228 refund.

Kevin Crysler, Columbia, Md.

Status

Penalty Box

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