Carpet cleaning experience disappoints Chicago homeowner

Carpet cleaning experience disappoints Chicago homeowner

COMPLAINT: Morris Floyd, Chicago

"I hired ADR Carpet & Duct Cleaning to clean and apply a Teflon treatment to two area rugs and a sofa. Overall, the experience was very disappointing. Their worker arrived as scheduled, set up his equipment and got to work.

"There was a king-size bed on one bedroom rug, so we discussed how to move it so he could clean the whole thing rather than just the exposed area. He agreed it could be done, and charged me for cleaning the whole rug.

"He was quite cooperative and polite, and even helped move many pairs of shoes from under the bed. When he left, it appeared that the rugs and sofa were cleaned thoroughly. But after the rugs dried, this wasn’t the case.

"Some stains on a bedroom rug appeared to have been minimally cleaned. The following day, I called and asked he try again. Without complaint, he came back the next day. Things looked better, but the stains remained.

"But more disappointing was that the whole bedroom rug hadn’t been cleaned, which was contrary to what he agreed to and charged me for. Several shoe boxes remained under the bed and perhaps 25 to 30 percent of the rug hadn’t been cleaned at all.

"Before he left, the worker failed to discuss with me his inability to clean the whole bedroom rug and the poor results on it. Their work order shows they charged me for the whole rug."

DESIRED RESOLUTION: "I want a $100 refund."

RESPONSE: Antwan Reese, owner, ADR Carpet & Duct Cleaning

"As the member said, he knew there were 50 pairs of shoes and boxes in the room but didn’t move any of them before we arrived. We helped move some but told him it was up to him to move the rest.

"Second, as he said, a king-size bed was in the room. We don’t move beds unless they’re on wheels, and a king-size bed in a small room is hard to move, so how could we clean the whole rug?

"He told us to try and clean what we can. We did not charge him for moving the bed and shoe boxes. We didn’t charge for the whole rug and, like he said, we came back when he called about a stain problem."

STATUS: Stalemate

Chicago Penalty Box

Robert Paul Designs

Kitchen + Bathroom Arts Inc.

Restoration Warehouse Inc.

David Mark Painting

AAA Certified Roofers

AM Electrical Engineering
& Design Services

Aztec Painting & Remodeling

U-Haul [Niles]

Anna's Cleaning Service


Campbell's All Temperature
Heating & Cooling




Painting by Ken

J & J Powerwash

Bekins Moving & Storage

Advanced Moving & Storage

Carmen's Concrete

A1 Construction of
Chicagoland Inc.

All Accurate Construction

Mighty Quinn Handyman

Hussain & Wise
Architecture & Design

Mike Schneider Photography

Home Warranty of America

Atop Remodeling

Chicagoland Pool Pros

Aggressive Home Improvements

All Professional Heating & Cooling

Mainstream Appliance Repair

AT&T Wireless

LEM Construction Inc.

Hitec Group Inc.

Brook Furniture Rental


M. Hanrahan Construction Inc.

Champion Windows
Siding Patio Rooms

Standard Electric
and Construction



More Like This

Movers in Milwaukee accused of bad customer service

A homeowner claims her mattress was ripped by the company she hired to relocate some furniture. The service denies the charges, and claims their employees were courteous and professional.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!