Car owner says Kansas City-area repair shop ruined engine

Car owner says Kansas City-area repair shop ruined engine

Member complaint

I hired Calvert’s Express Auto Service and Tire of Blue Springs, Mo., for an oil change. When my wife picked up the van, it shuddered violently and died on her after she drove four blocks. Calvert’s refused to look at it or tow it back to the shop without charging us the tow bill.

I towed it home and checked it out myself. The oil was completely dry. They forgot to put oil in the van. The next day, Calvert’s inspected the van and found the same thing. They filled the van with oil and said it was fine. The next day, the van died again. Calvert’s told me the engine was blown. They took several weeks to replace it, and afterward I noticed they had damaged the hood, bumper and headlight. The van also wouldn’t drive correctly and sometimes died completely.

Calvert’s did a number of repairs that didn’t help, and in one case they didn’t do the job properly. The van still has the exact same issues as from the first engine swap. They continually refused to provide their insurance information. This has cost me thousands of dollars in damages, lost work and vacation time and out-of-pocket expenses.

I want them to repair the work correctly, provide me their insurance information and reimburse me for my expenses during this experience.

Richard Prewitt, Blue Springs

Status

Penalty Box

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