Car lock issues unresolved in Seattle

Car lock issues unresolved in Seattle

COMPLAINT: Nancy Moehring, Seattle
"I purchased a 2006 Ford Focus from Bill Pierre Ford Inc. It was to have specific options, including power windows and locks, but when it arrived, it didn't. Bill Pierre told me the windows and locks would be done through the dealership.

They told me I could pick up the car a few days later, but when I did, I got locked inside the car with the salesman, and they had to call for help to get us out. I had to return the car for a few days.

The day after I took the car, the locks wouldn't work. I went back to the dealership and learned the work wasn't done there, but had been sent to a third party. The dealership told me I needed to take the car there to get it fixed.

They replaced the system, and it was fine for a few months, but the locks have faltered every few months since and I've had the complete system replaced two or three times.

I was concerned about a warranty on the system. The manager of the dealership said they would only warranty the car for three years from the day I bought it. He fully acknowledged the system hadn't worked and probably never would."

DESIRED RESOLUTION: "I'm asking that Bill Pierre Ford be responsible for all charges relating to this issue as long as I own this car."

RESPONSE: Mark Lehmann, customer relations manager "Bill Pierre Ford has made, and will continue to make, an effort to help the customer get this issue resolved.

Bill Pierre Ford is bound by the terms and conditions of the manufacturer's warranty and will do anything possible to make sure those terms and conditions are met."

STATUS: Stalemate


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