Car leaves diagnostic check with bare tires, member says

Car leaves diagnostic check with bare tires, member says

Member complaint

My son took his car to Tropical Chevrolet of Miami Shores, Fla., for a diagnostic check.

On a drive to Orlando, his tires went flat, and a tire store told him they were bare and not fit for driving. This caused him to miss a $300 train ride to Virginia. I called the dealership to get a report on the diagnostic test they did, and it indicates that the tires weren’t fit for travel, but service was denied. The service manager and dealership owner apologized, but neither had a solution for me. Weeks later, I received a call from the service manager that they could refund $100 of the $326 back to me, which is completely unacceptable. I want a $626 refund for the repairs and train ticket.

Deborah Marks, Skokie, Ill.

Status

Penalty Box

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