Capitol Heights remodeler solves sunroom dispute

Capitol Heights remodeler solves sunroom dispute

Member complaint

I hired Remodel USA of Capitol Heights, Md., to engineer plans for an elevated 14 foot by 23 foot sunroom. They built the sunroom and improved on plans by beefing up the floor for the large span. They displayed outstanding integrity, answered all my concerns and gave me a tremendous sunroom-building experience.

However, less than three months after the project was completed, they failed to honor their warranty with regard to window scratches detected by the owner and confirmed by their subcontractor. The scratches were exterior ones possibly caused by the window manufacturer. The company said several times they’d replace the window, even though I asked for a credit. These were empty promises only to be fulfilled if I rehired the company to renovate my bathrooms. Every time I discussed the window situation, they tried to sell me the bathroom renovations.

I want a $230 refund or a replacement window.

Michael Mihalakelis, Annandale, Va.

Provider response

The replacement window is ordered, and the completed installation will occur in three weeks.

Davita White, operations manager

Status

Resolved

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