Cape Coral tile company installs uneven job, homeowner says

Cape Coral tile company installs uneven job, homeowner says

Member complaint

I hired Distinctive Tile & Marble in Cape Coral, Florida, to install tile flooring throughout my entire house. They had one employee who did a great job, but the other workers were far below his skill level.

I paid them to use a special system, which the owner suggested, to avoid creating an uneven surface. But there are multiple tiles in the bedrooms and kitchen that are different heights.

I had to remind the owner to butter the bottom side of the tile or it would cause hollow spaces. This makes the tile more likely to crack. He disagreed, but when he pulled up a recently set tile to prove me wrong, one-third of it had no thin set mortar on it.

If they tried to repair the sunken tiles now, it would crack the surrounding pieces. I know because I had them tear out some tiles in the hallway, and two surrounding tiles chipped.

I want a refund of $1,700, which is one-third of the total price.

Mike Gonzalez, Estero, Florida

Provider response

We stand behind our work 100 percent on this job. The member seemed to be highly satisfied when we finished and paid us in full.

We have been in business for almost a decade, and we’ve won multiple awards for customer satisfaction. We pride ourselves on putting customer service first.

Lauren Freeman, owner

Status

Stalemate

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