Cape Coral company’s repairs make washer spin again, member says

Cape Coral company’s repairs make washer spin again, member says

Member complaint

I hired Thomas and Son Appliance Repair of Cape Coral, Fla., to repair my washing machine that wouldn’t properly spin. Owner Kevin Thomas purchased and installed a major part.

In a phone call I overheard to his supplier, he said he did the maximum repair because he couldn’t determine if the issue was more minimal. I didn’t object to this. He did try to get the job done right the first time, but following the repair job, I had the same issues.

He said the new part he installed was defective and ordered a replacement part he’d install when it arrived in two to three days.

Since that time, he has not contacted me for two weeks or returned at least five phone calls from my wife or me and obviously has caller identification. He’s already been paid for the original repair, but apparently isn’t willing to come back to finish the job. Kevin has very high ratings on Angie’s List, which is why we initially contacted him. I want a washing machine that works properly.

Gerald O’Connor, Bonita Springs, Fla.

Provider response

I unfortunately had a death in the family and have been out of town. I had to rely on a helper that I don’t normally use because I’m the sole employee. My phone doesn’t have caller ID as all customers are important.

I’m in the process of driving home and have terminated the helper. I’ll be back in the office Monday morning, and I’ll contact the customer and make the necessary repairs. I apologize for the inconvenience.

Kevin Thomas, owner



Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!