Canton car service company, consumer fail to reach agreement

Canton car service company, consumer fail to reach agreement

Member complaint

I took my car to Tire Source’s Belden Village location in Canton, Ohio, because it was making terrible knocking noises.

I spent almost $750 on repairs. It seems like they fixed everything except what was wrong with the car, because the next day, it died from engine failure.

I asked them to remove the labor charges since my car died the next day, but they blew me off.

I want a $745 refund.

Melinda Segal, Canton

Provider response

I went for a ride with the member and heard an internal engine knock.

She asked me what she should do, and I told her that we could replace the engine. She then asked if she should just buy a new car. I told her that was an option, but would cost more.

Tire Source is not at fault for the engine having internal failure.

We are very sorry that this happened.

Toby Taylor, store manager

Status

Stalemate

Check out: Angie’s List guide to auto service & maintenance

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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