Canton car service company, consumer fail to reach agreement

Canton car service company, consumer fail to reach agreement

Member complaint

I took my car to Tire Source’s Belden Village location in Canton, Ohio, because it was making terrible knocking noises.

I spent almost $750 on repairs. It seems like they fixed everything except what was wrong with the car, because the next day, it died from engine failure.

I asked them to remove the labor charges since my car died the next day, but they blew me off.

I want a $745 refund.

Melinda Segal, Canton

Provider response

I went for a ride with the member and heard an internal engine knock.

She asked me what she should do, and I told her that we could replace the engine. She then asked if she should just buy a new car. I told her that was an option, but would cost more.

Tire Source is not at fault for the engine having internal failure.

We are very sorry that this happened.

Toby Taylor, store manager



Check out: Angie’s List guide to auto service & maintenance

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