Can You Hear Me Now? City Puts Cell Towers on Hold
cell phone services
Officials in a Maryland suburb of D.C. have a message about cell phones — they’re not “a requirement of life.”
That may surprise some in the Greenbelt community who are having trouble connecting their calls due to what appears to be a shortage of cell phone towers in the city.
"Our civilization lived a long, long time, and survived quite well without cell phones,” Councilman Rodney Roberts tells WTOP.
The Greenbelt City Council recently spoke out against a proposal to put as many as 70 new towers on public school campuses throughout Prince George’s County.
The main reason for their objection appears to be health-related concerns, especially among the area's children. Try talking to a local pediatrician to learn the effects cell phone usage may have on teens.
The council also approved a plan to to alert citizens about the fine print warnings and possible health risks of cell phones and wireless devices. They also are sending the Federal Communications Commission a letter encouraging national action on this issue.
Those warnings, according to city officials, include cell phone manufacturer’s recommended separation between body and phone, and ways residents can reduce radiation exposure when using their cellular products.
That may leave some residents without the best cell reception and looking for a highly rated cell provider to overcome any obstacles.
How to improve your phone service
When you have a problem with your telephone service, try following a few guidelines for effective complaining.
Before you call customer service, read the contract and any relevant documents to determine your applicable rights, though remedies may not be restricted to contract terms. Be sure to decide in advance what outcome you believe would resolve the situation, such as a refund, replacement or account credit.
Take notes about each contact, including date, time, names and summaries of conversations.
It also doesn't hurt to cushion the sting of the criticism by sandwiching your complaint with comments about what you like about the service or products.
If you're still not satisfied, ask to speak to the customer service rep's supervisor. Continue to escalate to higher levels, if necessary. Eventually, you may decide to write to the company CEO
or to post your complaint on the company's Facebook, Twitter or other social media page.
If the situation is severe enough, consider filing a complaint with a state regulatory agency and the FCC.