Burbank plumber incorrectly installed cleanout, member says

Burbank plumber incorrectly installed cleanout, member says

Member complaint

I hired Michael’s Valley Plumbing of Burbank, Calif., to snake a drain and install a cleanout to fix a sewer backup while our regular plumber was on vacation. Several months later, I had another sewer backup that flooded the bathroom.

I called my plumber, and he said the cleanout was in the wrong location and at the wrong angle, making it useless. Also, my plumber said they capped the cleanout incorrectly, and due to these errors, when a backup occurs it flows into the house and causes extensive property damage. I paid $1,200 to avoid this damage.

I want a refund of $1,200 so I can hire my plumber to correctly install the cleanout.

Devon Maynard, Hollywood, Calif.

Status

Penalty box

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