Brunswick house cleaning service disputes complaint

Brunswick house cleaning service disputes complaint

COMPLAINT: Alice Dimatteo, Brunswick, Ohio

"I hired Cleaning by Cobweb Carol & Dusty Debbie to clean my home in preparation for its sale. They were here for three hours, and I felt like they were milking the clock.

"The bathrooms looked like they did when they arrived. They did a terrible job. I called Carol to let her know that I was dissatisfied, and she started to argue with me."

DESIRED RESOLUTION: "I would like a $100 refund."

RESPONSE: Carol Bozic, founder/proprietor, Cleaning by Cobweb Carol & Dusty Debbie

"As areas were cleaned, the customer was asked to check them for her approval, and no negative responses were given while we were there. The place had not been thoroughly cleaned for a long time, and the customer kept changing what she wanted done.

"She knew up front that the estimated cleaning time was three to five hours, and not even two hours into the job she rushed us out of there, saying she had an emergency and that she wanted to schedule another time to finish.

"She later left a very upsetting message. I called and tried to talk with her, but she hung up on me two times. I do not argue with customers."

STATUS: Stalemate


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!