Brunswick dry cleaner, consumer can’t agree on shirt stain blame

Brunswick dry cleaner, consumer can’t agree on shirt stain blame

Member complaint

I took some clothes to Done Right Cleaners of Brunswick, Ohio, to be laundered and pressed. They damaged a new, white dress shirt that had never been worn by staining the front.

When I confronted them, they said they didn’t cause the stain. I asked them to replace the shirt, but they only offered $20. I can’t replace the shirt for that. They said I tried to repress the shirt, which isn’t true. They also claimed the stain is a water mark, but if that were the case, it would have washed out when laundered.

They said my wife admitted to ironing the shirt. My wife doesn’t iron, and she would have never said that she did. I would like the shirt replaced with a comparable shirt.

Ken Sturtecky, Hinckley, Ohio

Provider response

This shirt was brought in with 10 other shirts for us to launder and press.

The order was picked up, and three days later, the member’s wife brought in four more shirts, plus the stained shirt. She admitted that she tried to repress the shirt and that some water splashed out of her home iron.

Unfortunately, there may have been some sediment built up in her home iron, which may have caused it to sputter and leave what looks like a little water mark on the front of the shirt. When we took the shirt to the plant for a free redo, it was hard to even locate the stain. None of his other shirts had this problem, nor did any of the approximately 300 shirts processed that day.

Even though we did nothing to harm the shirt, we offered $20 to replace it.

Mary Ann Kolesar, owner

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!