Brighton auto repair grinds customer's gears
COMPLAINT: Roman Kurin, Waltham, Mass.
"I went to Acura of Boston in Brighton, Mass., because of a problem with the third gear not going all the way in and popping out. I purchased the 2008 manual transmission Acura brand-new from their dealership at the end of 2007. They said that problem was covered by the warranty, but they also said my clutch was almost gone and needed replacing, which is not covered. I scheduled an appointment to fix it, but before going there, got a second opinion from another mechanic, who said there wasn't anything wrong with the clutch.
"So I told Acura of Boston to do the warranty-covered work and not touch the clutch. However, they called a week later saying the clutch failed and the car would not move. They are saying since they told me the clutch was bad, it's not their fault. They also charged me $168 for the work on the failed clutch."
DESIRED RESOLUTION: "I want reimbursement for the cost of repairing my clutch, $1,500."
RESPONSE: David Carlson, service director, Acura of Boston
"Our concerns about the condition of the clutch, which showed extreme wear, is well documented. We invited him to come to the dealership to see it when the transmission was apart, but he declined. He has to take personal responsibility for his decision not to do this repair. I would be willing to perform this repair now for a discounted price as a goodwill gesture to him."