Bourbon tuckpointing company resolves complaint about falling mortar

Bourbon tuckpointing company resolves complaint about falling mortar

Member complaint

I hired All-Brick Tuckpointing in Bourbon, Missouri, to do some spot tuckpointing on my home.

Owner Michael Johnson asked for payment after he completed the work. I went over the work first and spotted several imperfections in the mortar. He fixed them on the spot, so I paid in full.

Before he left, he told me that I would have to wait a few days for the mortar to cure. A few days later, I noticed the mortar was darker in spots, and the workmanship was very poor. I contacted Michael, and he told me that he would come out in a few days. A few days turned into a week, so I called him again.

He supposedly fixed everything, but now the mortar is falling off. I called him back, and he cursed at me and said he wasn’t going to fix it again.

I want an apology and my money back so I can have the work completed by another contractor.

Maria Schulte, St. Louis

Provider response

We have tried contacting the member numerous times to clear this up. If she will respond to us, we will fix the issue right away.

This is our first complaint in company history.

Michael Johnson, owner

Status

Resolved

Editor’s Note: All-Brick Tuckpointing fixed the mortar issues, and the member considers this case resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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