Boston plumbing job mishap unresolved
Hasn't addressed Mary Lou Carter's request for a refund for unfinished renovation work on her summer cottage. Third month in the box.
David Collins Painting & Renovation
Didn't respond to Carrie Boyd who says they started window restoration but never finished the job. Third month in the box.
Hasn't addressed Michelle Waters' request for a refund on a deposit for bathroom remodeling she says they never showed up to do. Third month in the box.
Superior Roofing Industries Inc.
Broke a promise to fabricate and install Franklin Crownover's custom gutter work. Third month in the box.
Failed to respond to Linda Miller who says they promised to replace a dented media cabinet but didn't follow through. Second month in the box.
The Lawn Company
Didn't address Christopher Lafarge's complaint about receiving a late fee for invoices he says he never received. Second month in the box.
COMPLAINT: Laurie Scheffler, Watertown, Mass.
"Baker Elman Plumbing Co. Inc. adjusted my sink faucet, installed a bathroom sink faucet knob and replaced flappers and float assemblies in two commodes. I was very surprised when two workers arrived. I asked why and didn't get an explanation. I was told they charge $120 an hour but got a bill for more than $75 [than expected].
I called to find out why the labor was so high and was told they added an extra charge for the second guy. I complained that I wasn't told the right information at the outset and urged them to tell future customers."
DESIRED RESOLUTION: "I'd like a reduction of $75 on my invoice."
RESPONSE: David Elman, president, Baker Elman Plumbing Co. Inc.
"The member wanted to know why she was billed for a man and a helper. I explained that having the apprentice shortened the overall time on the job, which saved the member labor costs. In this case, the apprentice was required and actually saved her money."