Boston plumbing job mishap unresolved

Boston plumbing job mishap unresolved

COMPLAINT: Laurie Scheffler, Watertown, Mass.
"Baker Elman Plumbing Co. Inc. adjusted my sink faucet, installed a bathroom sink faucet knob and replaced flappers and float assemblies in two commodes. I was very surprised when two workers arrived. I asked why and didn't get an explanation. I was told they charge $120 an hour but got a bill for more than $75 [than expected].

I called to find out why the labor was so high and was told they added an extra charge for the second guy. I complained that I wasn't told the right information at the outset and urged them to tell future customers."

DESIRED RESOLUTION: "I'd like a reduction of $75 on my invoice."

RESPONSE: David Elman, president, Baker Elman Plumbing Co. Inc.
"The member wanted to know why she was billed for a man and a helper. I explained that having the apprentice shortened the overall time on the job, which saved the member labor costs. In this case, the apprentice was required and actually saved her money."

STATUS: Stalemate


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