Boston plumber makes energy efficiency possible
Company name: Platinum Plumbing Heating and Drain Cleaning
Company location: Saugus, Mass.
Member name: Debra Agliano
Work performed? Yes
Hire again? Yes
Approximate cost: $11,450
Photo courtesy of Debra Agliano
Description of Work:
They converted our heating system from the original oil-fired boiler to a new high-efficiency gas boiler with on-demand hot water.
When we began getting quotes to convert our heating system, we had two objectives: replace our heating system and find a plumber that we would feel comfortable using all of the time. Rob [Holme, the owner] first asked us how long we planned on staying in the house and our response determined which system he would recommend. This made a lot of sense and he was the only plumber who asked.
The rest of the plumbers just gave us their quotes without helping us determine why we would want to choose one system over the other.
Rob always showed up when he said he would and responded quickly to our calls and questions. We really liked the fact that he did the work himself. He's very neat and cares about the way the job looks as well.
The last day of the installation took longer than Rob expected. We told him it was OK that we didn't have heat that night and for him to go home. He refused. Rob stayed until 9:00 p.m. - a 12-hour day - to ensure we had fully functioning heat before he left.
Rob is everything we were looking for in a plumber - a good plumber who is responsive, punctual and fairly priced. His work ethic is impressive and to a level you don't often see today. We not only replaced our heating system, we found our plumber!