Boston homeowner says electrician cut power line by mistake
American Mechanical Co.
Didn't address Janet Galvin's complaint about not completing a gas furnace installation. Third month in the box.
Value Roofing Company
Hasn't responded to Sandy Martin, who says they did a shoddy roof installation that leaks. Third month in the box.
TMP Cleaning & Restoration Services Inc.
Hasn't addressed Michael Victor's complaint that they lost one of his Oriental rugs. Third month in the box.
Monro Muffler Brake & Service [Watertown]
Made a repair on Howard Brower's Honda SUV that he says was incorrect and now won't respond to his request for a refund. Third month in the box.
Back Bay Towing
Hasn't responded to Howard Plotkin, who says they failed to show up for snow removal they were contracted and paid to do. Third month in the box.
Partridge Roofing Industries Inc.
Didn't respond to Cathie Ricci's complaint about a roofing job, which she says now leaks. Second month in the box.
COMPLAINT: Nancy Simonds, Jamaica Plain, Mass.
"I needed four ceiling fans and an outlet installed. I hired Jim's Electrical Service. Jim Hoey [the owner] did a terrible job on the first fan. After paying him nearly $1,000 for what was obviously shoddy work, I asked him not to return and found a second electrician for the remaining fans.
"Jim used a power saw instead of a hand saw and created large, ragged holes in the plaster. He cut a power line by mistake and didn't tell me. He used the wrong size fan box, which he didn't attach to the joists and left the heavy fan hanging. I wouldn't have discovered these potentially dangerous 'quick fixes' if it hadn't been for the second electrician."
DESIRED RESOLUTION: "I want a $360 refund."
RESPONSE: Jim Hoey, owner, Jim's Electrical Service
"I told the customer I could only come during the day for a short time but could come back later to finish installing the fan. She said that would be OK. The fan was installed with a code accepted fan box and bracket.
"With regards to the cut power line, I don't know anything about that. I left, and everything was working. The customer even signed a form acknowledging she was satisfied. That was more than seven months ago, and I haven't heard from her since."
Editor's note: Jim's Electrical Service offered the member a $100 refund, but she declined.