Boston hardware store allegedly ignores door and key complaints
Didn't answer Amie Luna's complaint that they failed to provide her wedding photographs. Third month in the Box.
Waste Management of Central Massachusetts
Hasn't responded to T. Edward Bynum's complaint concerning his trash that hasn't been picked up. Second month in the Box.
[465 Centre St., Quincy]
Never responded to David J. Hogarth's complaint about being overcharged for one door he says he never received. First month in the Box.
Broke a promise to complete home remodeling work that Sejal Patel says is still incomplete. First month in the Box.
Best Kitchens Inc.
Didn't respond to Richard Logue's request for a refund he says he was told he'd get when the company went out of business before completing his kitchen cabinet installation. First month in the Box.
Noysa Construction & Remodeling Inc.
Failed to respond to Bobbi Spofford's request to complete porch replacement he says was installed incorrectly. First month in the Box.
COMPLAINT: David J. Hogarth, Wollaston "I custom ordered five doors from Home Depot [465 Centre St., Quincy]. However, they didn't order the fifth door and wanted to know why I didn't see that on the invoice. But the invoice is hard to read and about 10 pages long. When I went to pay the final amount, I learned I couldn't have the door even though I thought I was ordering and paying for five doors.
"They wanted to charge an additional 30 percent, a total of $750 more. So I called the store manager, and they stated they needed the additional money to order the fifth door and didn't try to make a resolution. When they installed the doors at my home, the keys aren't keyed the same as ordered, and the front storm door doesn't shut tight, making locking the door impossible. They never acknowledged they made a mistake."
DESIRED RESOLUTION: "I want a reduction of the final cost."
STATUS: Penalty Box