Boston area experts discuss TV repair

Boston area experts discuss TV repair

What's the most common problem you encounter with TVs?

Anthony McDonald: "We used to find a lot of poor soldering connections, but now on newer TVs, it's more like a board issue or the power supply on some models."

Allen MacPherson: "The parts aren't available for new sets. It's a whole new world."

George Toma"Most problems are with the person hitting the wrong buttons or not hooking it up right."

What's the average cost to repair a TV?

Anthony McDonald: "We have a fixed rate and a specific price for the TV size. To fix a 32-inch TV, the labor costs $159."

Allen MacPherson: "Repairs probably cost one-third of the price of a new TV. If it's a 13-inch set, just throw it away."

George Toma"The average cost is $175 to $250."

Do you give free estimates on repairs?

Anthony McDonald: "No. It costs somewhere between $40 and $60."

Allen MacPherson: "Estimates are between $35 and $75."

George Toma"We give free estimates over the phone. If we have to bring it in, we charge a travel fee."

Do you repair anything other than TVs?

Anthony McDonald: "We do audio equipment, DVDs and VCRs."

Allen MacPherson: "We do repair computers and the occasional printers."

George Toma"We do all domestic household appliances."

Are you able to assist your customers with their sets to switch from analog to digital?

Anthony McDonald: "Oh sure, definitely."

Allen MacPherson: "Yes."

George Toma"We'll absolutely be able to help. We'll be selling converter boxes."

Do you believe your profession is a dying one? Why or why not?

Anthony McDonald: "There's the possibility. If the prices of TVs fall and the cost of parts remain where they are, then it will be a dying business."

Allen MacPherson: "Yes, sooner or later. TVs are made in China. They're not backing up their parts because the technology is changing so fast."

George Toma"Absolutely positively, because the equipment is so complicated and the price keeps coming down."

What's the funniest or most unusual story a customer has told you about how they broke their TV?

Anthony McDonald: "With people playing the Nintendo Wii, the controller gets out of hands and smashes the screen."

Allen MacPherson: "Kids have thrown toys at new flat screens and ruined a $3,000 TV set."

George Toma: "You always have the frustrated sports person throwing the remote and breaking it. Also, people water their plants and water their TV at same time." 

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