Bethesda homeowner seeks reimbursement from fireplace service
Lanham Pet Groomers
Never responded to Leesa Robinson's request to refund her money for dog grooming she says wasn't done properly.
Barron Brothers Inc.
Didn't respond to Susan Ewing's request to build a deck she says they contracted to build.
American Screen And Glass
Haven't responded to Irving Hwang's request to refund $350 because he says their punctuality and customer service were unacceptable during a window replacement.
JC Clark Contracting
Never responded to Joshua Cohen's request to refund $1,235 for what he says was an incomplete job.
COMPLAINT: Leslie Wright, Bethesda, Md.
"I hired Acme Fire Place Company to service my electric fireplace. Afterward, the fire kept going out, so they came back and said we'd repositioned a log, which caused the problem. However, we hadn't touched the logs until after it failed to start.
"They quoted $1,500 to replace the piece, but I got a second opinion who said it wasn't cleaned properly and the unit overheated. They replaced the system for $450."
DESIRED RESOLUTION: "I expect Acme to pay me back $200 for the cleaning."
STATUS: Penalty Box