Bethesda homeowner seeks reimbursement from fireplace service

Bethesda homeowner seeks reimbursement from fireplace service

COMPLAINT: Leslie Wright, Bethesda, Md.

"I hired Acme Fire Place Company to service my electric fireplace. Afterward, the fire kept going out, so they came back and said we'd repositioned a log, which caused the problem. However, we hadn't touched the logs until after it failed to start.

"They quoted $1,500 to replace the piece, but I got a second opinion who said it wasn't cleaned properly and the unit overheated. They replaced the system for $450."

DESIRED RESOLUTION: "I expect Acme to pay me back $200 for the cleaning."

STATUS: Penalty Box


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