Best Tampa Contractors of 2009
CPR — Computer Problem Resolutions | Tampa, Fla.
Angie’s List member Marla Grant appreciated CPR owner Tom Hernden’s lengthy efforts to perform life support on her computer and install a new hard drive.
“I was very surprised and pleased he was willing to take the time to try to recover the corrupted data,” she says.
“I never felt like I was anything less than his most important customer. He also took the time to let me know how to be proactive.”
Hernden, who taught himself computer programming and repair more than a decade ago, says he enjoys the educational component of his job.
“I want to inform people and teach them to avoid problems, rather than just waiting for the next time they need me,” he says.
Hernden, who isn’t required to be licensed, also offers free recycling for old parts. “If someone wants to get rid of an older machine, I’d rather it be done correctly and not go into a landfill,” he says.
Nuisance Wildlife Trappers | Pinellas Park, Fla.
Bryan Cleveland, owner of Nuisance Wildlife Trappers, grew up learning animal lore from his grandfather, a fur and alligator trapper.
Now he applies that knowledge to trapping animals and sealing homes to keep pests out for good. He also makes a point of removing and relocating whatever animals he can.
“I don’t want to be cruel to animals, and I want to fix problems permanently so I’m not back out at the same house six months later,” he says.
Cleveland, who isn’t required to be licensed for the work he does, offers his services at a steep discount to local schools to protect children’s health.
His dedication impressed Angie’s List member Thomas Hackbarth, who hired him to remove raccoons and oppossums from his home.
“He’s very knowledgeable, and I liked that he doesn’t kill the animals,” Hackbarth says. “He’s very good at prevention, too. He built a casing to keep animals from getting in my attic fan, and I haven’t had problems since.”
D and C Air and Water | Lutz, Fla.
D and C Air and Water owner Dan Crall pleased Angie’s List member Veva Schaefer when he repaired a water softener leak that even the original installer couldn’t fix.
“He found what was wrong in two minutes, fixed it, then took the time to go over things we could do to improve the overall system,” she says. “He went above and beyond what any contractor should do for a $70 repair. I felt like I was ripping him off!”
Crall, who volunteers his time to help churches and hurricane victims with their water systems, believes that’s just the way to do business.
“There are so many fly-by-night people in the water softener business that I wanted to be different,” he says. “I used to work as a service man for another company, and I spent a lot of time fixing systems that hadn’t been installed properly. I’d rather get it right the first time. I want to deliver people more than they expect.”
Even though he isn’t required to be licensed by the state, Crall holds a drinking water treatment plant operator license, which qualifies him to work in local churches.
— reporting by Paul F. P. Pogue