Best Seattle Contractors of 2010
Rainier Garage Door | Bellevue, Wash.
Rainier Garage Door makes a return appearance in Seattle after being selected as one of last year's National Best Contractors. Owner Jason Rudzinski, who's properly licensed, says his mantra remains the same: "We do every job like it was our own house. You take pride in your work and take extra measures to do things the best way, not the fastest way."
He prides himself on running an environmentally friendly garage door company that recycles as many materials as possible, breaks down packaging materials and uses fuel-efficient vehicles. "Nobody else in the area is recycling to the extent we do," Rudzinski says.
Angie's List member Martha Hobson of Kenmore says Rudzinski did a fantastic job when misaligned door springs trapped her car in the garage on a Saturday afternoon. "Jason's schedule was full, but since it was an emergency, he came out anyway and fixed the door," she says. "He did exactly what he would have done if it was his own garage door."
Bill's Lock & Key | Seattle
Angie's List members Chris and Maria Carney of Seattle say several locksmiths avoided their inquiries about repairing a 30-year-old specialty lock, but Bill's Lock & Key owner Bill Hollman fixed it - on a holiday. "He knew exactly what he was doing, and rebuilt and reinstalled it in 30 minutes," Maria says.
Hollman considers customer service to be a vital part of the job. "It's often just about helping somebody make the best choices for their security and lock needs," he says. "You need to do quality work and make sure it's done right before you leave."
He started the business in 2004. Although he didn't receive his first Angie's List report until 2008, he's quickly garnered high praise. Bill's Lock & Key picked up 13 Page of Happiness nominations in the last year. Hollman, who is licensed as a contractor through the state department of labor and industries, occasionally does pro bono work for clients in need. He also recycles metal parts for consumers. The best part of his job, he says, is the people he meets. "I enjoy the customer contact and helping people figure out what they need to do," Hollman says.
Estall Construction LLC | Everett, Wash.
Dmitry Gempler says his father, John, started Estall Construction as a siding business in 1995. Dmitry joined the company a few years later. In 2005, Estall expanded into decks, which now make up the majority of their work. "This year has been our best year," Dmitry says. "Decks are still a thriving and busy business, even in a recession."
Gempler, who uses recycled materials as often as possible, holds a state contractor's license. He says the key to his success is good communication. "A lot of contractors know the craftsmanship, but really lack in the customer service and communication," Gempler says. "I always pick up the phone when I get a call, and I let people know right away when issues come up. It's all about running a tight ship, paying attention to details and making sure everything goes as smoothly as possible."
Several Angie's List members noted the pet friendliness of Gempler's crews. Edmonds resident Alicia Brattin, one of 10 members who nominated Estall Construction for a Page of Happiness in 2010, says they were very pleasant to her dog when she hired the company to rebuild a deck. "Dmitry was willing to come to my house super early in the morning and offer lots of different options," she says. "The final product was exactly what I wanted."