Best Houston Contractors of 2010
Southwest Garage Door of Houston | Houston
When Drew Emborsky of Oak Forest nearly missed a flight because his car was trapped behind a broken garage door, he knew it was time to call in the best. Mike Morten, owner of Southwest Garage Door of Houston — a four-time Super Service Award winner, National Best Contractor in 2007 and Best Houston Contractor for 2008 and 2009 — came out the next day to repair the system.
"What was great about him is that he explained all my options and I never felt like he was trying to up-sell anything," Emborsky says. "You could really tell he loves his job."
Morten says 12 years in business have taught him that responding to customers' needs, especially those in emergency situations, is always the highest priority. "It's just treating people the right way and doing the job right," he says.
The company, whose work doesn't require a license, recycles the steel from old doors. Southwest earned 18 Page of Happiness nominations last year.
SLM Residential Roofing LLC | Spring, Texas
SLM Residential Roofing owner Barrett Blow says his 20 years of customer service training with a luxury car maker gives him the edge over competitors.
In business only three years, his roofing company has risen to the top of high customer satisfaction, earning 16 Page of Happiness nominations last year.
"I'm not drawn in to the bad habits of other roofing companies," Blow says. "Give them good work, do what you say you will, when you say you will, and bend over backward to make them happy."
Angie's List member Bennett Elzey of Spring hired the company for roof repairs, and praised SLM's detailed estimates, quick turnaround and great cleanup. "They showed us every little thing that needed to be done, and explained why it was worth doing," he says. "It's been money well spent."
The company, whose work doesn't require a license, also supports the community by sponsoring local youth sports teams.
Eric Herrera Tile | Houston
Third-generation tile craftsman Eric Herrera says two tried and true principles are key to his company's success: "We take pride in our work, and we do each job like it's our house."
William Driscoll of Sugar Land says he appreciated that approach, and Herrera's straightforward advice, on his recent bathroom remodel. "They did the work perfectly, and Eric's personality and honesty were great," he says.
Members also complimented Herrera's employees on their careful cleanup throughout and the thoughtful consideration they show to pets and children.
Herrera says those attributes lead back to on-the-job training that started more than 20 years ago when he learned the trade from his father and grandfather. "They always told me to be straight up with people and keep the job site clean as you go," he says.
His company's work, which doesn't require a license, earned 10 Page of Happiness nominations last year.