Best Cleveland Contractors of 2010
Joe's Lock & Key | Cleveland
It's what Joe Fradette, owner of Joe's Lock & Key, didn't do that inspired Robert Winter of Berea [Ohio] to submit a glowing review.
"I called Joe to inquire about having a key made for a slot machine," Winter says, but Fradette suggested he take the portable machine to one of his competitors to avoid paying a service charge. "I thought that was highly professional and evidence of good customer relations."
A six-time Angie's List Super Service Award winner and a Northeast Ohio Best Contractor for the second year in a row, Fradette says the most rewarding part of his job is helping people in need. "I like to go above and beyond for my customers," he says. "I'll even come out on a Sunday without any extra charge."
Anne McCarthy-Garland says she felt more secure after Fradette rekeyed five doors in her Cleveland home. "Someone burglarized my home in the morning," McCarthy-Garland says. "Joe came out the same day and made all the locks work better than before."
Janet Podojil-Fehlman of Lakewood [Ohio] says Fradette made an impression on her and her four pets when she hired him to replace her front door lock. "I have two dogs and two cats," Podojil-Fehlman says. "Joe approached the dogs hand-first for a sniff and a pet - then got lots of doggie kisses in return."
Fradette, who isn't required to be licensed, recycles old locks.
The Plumbing Repair Co. LLC | Lakewood, Ohio
When a faulty shower drain caused water to stream through the ceiling of Jennifer Nalmpantis' University Heights [Ohio] home, she called Rudy Stanek, owner of The Plumbing Repair Co. "There are so many things that impressed me about Rudy," Nalmpantis says.
"He's not just an outstanding and honest plumber, he's also an exceptional human being." Stanek has been in the business for more than 30 years and specializes in minor plumbing repairs that don't require a license, such as replacing a toilet or unclogging a drain. He says he feels blessed to have such wonderful customers.
"I offer the service I hope to receive," he says. "I want them to be able to call me whenever they have a problem." Troy Galloway of Lakewood [Ohio] nominated Stanek for a Page of Happiness, one of 14 he received last year.
"Some people not only know their job, but they enjoy it," Galloway says, adding he hired Stanek twice in 2010 and plans to keep his number handy. "Rudy is one of these people."
Jim's All Seasons LLC | Parma, Ohio
After an 80-year-old maple tree lost a large limb, Kristen Falinski Cole hired Jim Casciano, owner of Jim's All Seasons, to remove it from her North Olmsted [Ohio] property.
"It was the first positive tree service encounter I've had," Falinski Cole says. "Jim's company could be a model for other companies." Casciano, who isn't required to be licensed, says he believes the customer is always right. "Everyone should be treated as if they're the best and most valuable customer," he says.
Michelle Roman of Lyndhurst says she called Casciano for a tree-trimming estimate, and hired him on the spot. "Jim had all rave reviews on the List, so I wasn't going to waste my time having other companies come out," says Roman, one of 10 members who nominated the company for a Page of Happiness in 2010.
"I will definitely use them in the future." Casciano says his company recycles trees and branches into firewood or mulch, often leaving it for customers to use free of charge.