Best Cincinnati Contractors of 2011
Steve Jones Plumbing | Mason, Ohio
Steve Jones returns as a Cincinnati Best plumber for the second straight year, thanks to happy customers who submitted 27 Page of Happiness nominations in the last year.
Yancy Prokulewicz of West Chester praises his work on a ruptured faucet and leaking toilet. "It was the best experience I've had with a contractor since moving here three years ago," he says.
Jones doubled his staff to four since last year and carefully works to balance plumbing repairs with his remodeling work, offered outside Cincinnati's city limits. "The phone doesn't stop ringing just because we've got two or three guys on a construction job," he says.
Kathryn Bowers of West Chester says Jones showed he's as good at hiring talented people as he is at plumbing when he and an assistant remodeled her bathroom. "We were impressed," she says. "Both men worked tirelessly."
Jones, who holds an Ohio plumbing license, volunteers his plumbing services for his church and those in need around the community. He also strives to be green by installing high-efficiency equipment whenever possible.
B.C.I.T. | Cincinnati
When George Conner of Loveland needed someone to fix his slow computer, he chose two-time Cincinnati Best Contractor B.C.I.T. owner Bill Clark. "Bill didn't let me down," he says. "He scanned my computer and removed the malware slowing it down, and did it all remotely."
Clark, a three-time Super Service Award winner whose work requires no license, says Conner's job exemplifies two of his biggest developments in the last year - working remotely and dealing with more malware than ever. "I want to work whatever way is most convenient for the customer," he says. "Quite often I can fix their problem without ever touching their computer." He also knocks $15 off the $100 hourly rate for remote repairs.
Malware is a huge problem, he says. "It's big business, because the people writing these [malware] programs are making money by stealing personal information," he says. "Malware can come from mainstream sites and even Facebook. About 90 percent of my work these days involves removing malware and protecting computers against it."
Clark says his diligent self education pays off in his knowledge of software, because the best program to eliminate specific types of malware isn't always the most well known. "The IT industry is constantly evolving," he says. "It's good to embrace change and work on upgrading your technology rather than fighting it, or else you're going to get left behind."
Jan Waddell of Cincinnati appreciated Clark's patience when installing malware protection and a wireless router on her computer. "I had no idea something so simple could be so difficult, but he has the patience of Job," Waddell says. "He's by far the best IT person I've ever worked with."
Clark, who received 14 Page of Happiness nominations in the last year, recycles old computers and donates them to people in need. He also provides free computer service to the city and his church.
Hayes Electric Services | Alexandria, Ky.
Becoming an electrician came naturally to Keith Hayes, who says everyone from his mother to his cousins works in the business. "I was wiring outlets in my dad's house when I was 9 years old," he says.
The Kentucky and Cincinnati licensed electrician says he's got a knack for customer service, which helped him earn 11 Page of Happiness nominations this year. "A million guys can do this work, but you really stand out when you can talk to people and help them understand what you're doing," he says.
Keri Witman of Cincinnati says his attitude impressed her when he completed her laundry list of electrical chores. "He always took the extra time to explain the process and options for any particular job," she says.
Hayes recycles old light bulbs and educates his customers about energy-efficient options.
The Home Painter | Cincinnati
Cincinnati member Charles Knippen says he's never encountered a more honest contractor than owner Duke McGonegle, whom he hired to paint several interior rooms. "He made the entire experience seamless and smooth and was trustworthy enough to be left in the house alone," Knippen says.
The five-time Super Service Award winner received 16 Page of Happiness nominations in the last year and makes his second appearance as a Cincinnati Best Contractor. He continues to work alone because it allows him complete quality control. "I specialize in home interiors exclusively, so I've been able to hone my craft," he says.
McGonegle, who's registered as a Cincinnati contractor, uses low- or no-VOC paint and donates his leftover supplies to the city's low-income housing agency.
More Best Cincinnati Contractors of 2011
Find these companies' full profiles at angieslist.com to read more about what makes their service superlative.
1-800-DECLUTTER | Covington, Ky.
All Clear Window Cleaning | Covington, Ky.
ASAP Critter Ridder | Cleves, Ohio
Bacher's Window Cleaning | Milford, Ohio
Blind Ambition | Cincinnati
Bob Fish Plumbing | Verona, Ky.
Branhan Electric | Lindale, Ohio
Dan Crable Tile Services | Cincinnati
Danielle's PC Repairs | Milford, Ohio
Guardian Inspections | Mason, Ohio
Harold the Computer Guy | Loveland, Ohio
Lobo Lodge Kennels | Williamsburg, Ohio
Reflections Mobile Detailing | Loveland, Ohio
Schuerman Inspections | Cincinnati
Advanced Door Systems | West Chester, Ohio
Kirsch's Automotive Service Center | Fairfield, Ohio