Best Charlotte Contractors of 2011
Imported Stone | Charlotte, N.C.
When Glenn Williams of Charlotte noticed his granite countertop cracking, he wanted the original installers to fix it. They wouldn't guarantee the work, so he hired Imported Stone. "You cannot see they fixed it - it's totally transparent," he says. "Imported Stone - hot diggity dog! They're good people."
Reports like Williams' Page of Happiness nomination - one of 10 in the last year - pepper the profile of husband and wife owners Barbara and Tom Waite. The company, whose work doesn't require a license, is a four-time Super Service Award winner and a 2009 Charlotte Best contractor.
Angie's List members praise them for everything from their pet-friendly practices to their careful handling of unique stones. Member Pamela Meglio, who lives in Wilmington, Del., worried about the countertop installation she chose for an old friend's home she helped prepare for sale in Gastonia, but says their helpfulness put her at ease. "The work couldn't have gone better."
Imported Stone also donates its services to Jackson Park Ministries, an agency that assists the homeless. They also recycle discarded kitchen materials and all water used during cutting and polishing.
Cobblestone Mortgage Corp. | Waxhaw, N.C.
David Vega of Charlotte says he knew the decision to rent his old house and buy a foreclosed home at auction would prove more difficult than previous mortgages. When the big banks declined his loan application, he says, he turned to Cobblestone president Norma Rowe.
"The process was so streamlined you'd think it was easy," Vega says. "But it was a lot of work, and Norma really came through." She even arranged for Vega and his wife, who have three young children, to sign the paperwork at home.
Rowe says she worked 17 years for a large bank before starting Cobblestone in 1999 with her husband, Mike, a mortgage processor. "The difference between us and larger banks - 100 percent - is customer service," Rowe says. "Customer service is a forgotten art these days, but I think it's important."
Jessica O'Connor of Fort Mill, S.C., appreciated that difference when she and her husband bought a house this year. She describes Rowe as on the ball and responsive. "The people who sold us the house overheard us thanking her at the end, and they wanted to get her card so they could use her to buy a new house," O'Connor says.
Cobblestone's 12 Page of Happiness nominations in the last year attest to the licensed mortgage broker's planning and promptness. When Gastonia resident Geoff Wallwork contacted Rowe to research a home equity line of credit to pay for renovations, she got back to him quickly despite being on vacation.
"Rates were at historic lows, and she was willing to work with me to lock in at the lowest rate," says Wallwork, who decided to do a cash-out refinancing instead. Thanks to Cobblestone, he says he walked away with credit on his account and no closing costs. "She took care of everything."
Cobblestone regularly recycles paper and works electronically whenever possible. The Rowes are also involved with Carolina P.A.W.S. and the Golden Retriever Rescue Club of Charlotte.
White Electric Co. | Charlotte, N.C.
After lightning struck Maurice Barnes' Charlotte home on a Saturday evening, he emailed White Electric Co. from his smartphone and five minutes later received a call back from John White Jr., the son in the father-son team. "John responded quicker than my insurance agent did," Barnes says.
The next day, White replaced the damaged breakers and educated Barnes about what happened - a touch that earned White a Page of Happiness nomination, one of 12 the licensed electricians received in the last year.
Returning as a Charlotte Best for the second straight year, White credits the company's success to attention to detail. "I never dreamed I'd be able to accomplish what we've accomplished," he says. "I love Angie's List customers - they all just want the work done right by someone who does what they say they'll do." He also installs solar electrical systems.
Fiberclean Carpet Care | Matthews, N.C.
Fiberclean owner Dale White returns as a Charlotte Best for the second straight year, and for good reason, according to Cornelius member Peter Mojica. "Dale and his helper were able to remove stains that have been on my carpets for over a decade," he says. "The way he runs his business is a model for everyone."
White, whose carpet cleaning work doesn't require a license, started his business in 2002 after 22 years in the textile industry.
Members also rave about Fiberclean's routine use of nontoxic cleaners to avoid potential hazards for their children and pets.
"I'm the type of person who doesn't like to do anything unless it's done right, and I take the time to make sure it's right," White says.
More Best Charlotte Contractors of 2011
Find these companies' full profiles at angieslist.com to read more about what makes their service superlative.
Appliance Care Center | Charlotte
Clean Services Bathtub Refinishing | Charlotte
Complete Computer Service | Charlotte
Expo Garage Doors | Charlotte
Greenpoint Restoration | Charlotte
Hook-It-Up | Charlotte
Intelligent Design Engineering | Charlotte
Jack Slesinger Painting | Charlotte
Keep Up Appearances | Indian Trail, N.C.
Ken's Handyman Services | Denver, N.C.
NBS Technology Inc. | Charlotte
Temlan Electric Services LLC | Charlotte