Best Boston Contractors of 2010
Integrity Overhead Doors | Tewksbury, Mass.
Paul Scopton of Winchester [Mass.] says Integrity Overhead Doors owner Jamie Mann is one of the best contractors he's ever worked with. "He made sure I was completely satisfied with how everything worked," says Scopton, one of 11 Angie's List members who nominated the company for a Page of Happiness last year.
"I didn't have to pay him upfront, even to order the door. He followed up on everything he said he would do." Mann, who has a home improvement contractor's license, says he started his business in 2006, after 20 years in manufacturing.
"We build integrity into every aspect of our job," Mann says. "We show up when we're supposed to, answer the phone 24/7 and do great quality work at a fair price. I'd never leave a customer dissatisfied." His most common calls are from customers whose garage door won't open or those who've backed their vehicle into the door, he says.
Mann, whose sole employee is his younger brother Graham, occasionally auctions his services to benefit a local church.
Merian Carpet Service | Newton Highlands, Mass.
Daniel Merian's father, an Armenia native, started his carpet cleaning business soon after arriving in America in 1948.
Although the younger Merian earned a master's degree in history, he decided to forgo academia and follow in his father's footsteps. "I always felt satisfaction cleaning carpet and upholstery and seeing the customer's look afterward," he says.
Sylvia Landy of Newton [Mass.] has been a customer for more than a decade and attests to Merian's cleaning power. "He literally gets down on his hands and knees," Landy says. "We have a dog and we're not very neat people with kids, and we have white carpet. He gets it clean."
Merian, who isn't required to be licensed, says he only uses green cleaning products. "Since I'm working with these products, I want them to be healthy," he says. "I have great results, and my customers have comfort knowing they can put their child right to sleep without worrying about the chemicals."
But it's not all just business for Merian, who helps preserve turn-of-the-century rugs for the Armenian Library and Museum of America in Watertown [Mass.].
DPH Electric | Quincy, Mass.
After a frayed cord caused a fire in Laura Lubin's Quincy [Mass.] home, she says she was apprehensive about electrical fixes during renovations.
Dave Hanley, owner of DPH Electric and a licensed master electrician, eased her concerns, she says. "He's not out to make a quick buck," Lubin says. "He really has the homeowner's best interest at heart."
Hanley says he worked as an executive for a national air-freight company before deciding to leave the long hours and frequent travel to start a family and open his own company in 2003. He comes from a family of contractors, and he believes his commitment to customer service contributes to his success.
"To me, it's not about coming in and running a wire, it's about making their lives easier," Hanley says. Boston resident Edouard Fontenot, who hired DPH to help renovate his 120-year-old home, says he appreciates the extra attention that Hanley gives to his clients.
"He was able to get on board with my vision," Fontenot says. Hanley, who offers energy efficient solutions such as LED lighting to customers, also coaches several youth sports teams.