Best and Worst contractors of 2007 | Portland
In addition to our nationwide list of the Best and Worst, we selected a few exemplary — and not-so-exemplary — service contractors in the Portland area.*
Willamette Valley Moving | Portland
Customers are moved by Willamette Valley Moving's willingness to go the extra mile to complete a job. "A portable storage unit was blocking our driveway," homeowner Kim Eshleman says. "Willamette used their truck lift and moving dollies to move the portable storage unit out of the way without harming it."
Angie's List member Alex Earl of Lake Oswego, Ore., has this to say of his experience with Williamette Valley Moving: "I'd never used a moving service, and this was a complicated move involving a ferry ride from the northwest coast of Washington to the San Juan Islands.
"Willamette Moving came out the evening before to load the moving truck, then they followed me to IKEA, where they patiently waited for more than an hour to load a sofa bed I had just purchased. The next morning, they left Portland ahead of us due to our concerns about traffic. Upon arrival, they unloaded our belongings just as carefully and efficiently as they had loaded them the night before."
All Natural Landscape | Clackama, Ore.
Karl Lisle of Portland was impressed with All Natural Landscape's flexibility with requested changes: "The job was huge and well-handled from start to finish. All Natural Landscape overhauled my backyard, removing an existing patio and fence and building a new retaining wall. They were very flexible and receptive to our last-minute changes. When things didn't look right with the placement of one retaining wall, they took the time to reconstruct it and make everything just right. All Natural Landscape was great to work with and I love my new backyard."
Blind Factory USA | Beaverton, Ore.
Angie's List member Frank Kirk of Beaverton, Ore., says he spent nearly two months trying to get Blind Factory USA to install blinds before he gave up and went with another company.
"I prepaid The Blind Factory $350 for $550 worth of blinds," Kirks writes in his report on his service experience. "They failed to call or show. I called several times and never received a return call until a month later.
"They then assured me [they would] deliver and install the blinds the following day. Again no call, no show. I attempted several times to contact them. [When I did hear back] they wanted to deliver the blinds again. I explained I was forced to hire another company to complete the job. I asked for my money back and have yet to hear anything back from the Blind Factory."
Aloha Pool & Spa Repair | Beaverton, Ore.
Craig Cole of Portland had this to say of his experience with Aloha Pool & Spa Repair:
"Aloha Pool & Spa Repair measured a new spa cover and took a deposit of half the cost: $160 out of $320. When I didn't get my cover after several months, I called several times but didn't get an answer. Finally, I called the Washington County Sheriff's Department. They visited the business and Terry Shilak, the owner, said the guy who makes the covers was on vacation, and it would take a couple of weeks for him to catch up.
"I called a month later, and Terry said the guy went out of business and a new spa cover provider would have the cover to me soon. I still have no spa cover. Aloha is a disaster! Do not trust them or use them."
We required that "The Best" local companies be highly rated on Angie's List and nominated by our members. "The Worst" had to be poorly rated and in the Penalty Box.