Best and worst contractors of 2007 | Indianapolis
In addition to our nationwide list of Best and Worst, we selected a few exemplary — and not-so-exemplary — service contractors in the Indianapolis area.
Emery's Movers Inc. | Indianapolis
Many members say Emery's attention to detail and careful moves are the reasons the company earns high marks. "We have a lot of large furniture, and they treated each piece as if it were made of crystal," Edward Atkinson says.
Richard Glick of Fishers had a similar experience. "The guys couldn't have been better! They were right on time and wasted no time getting to work. Once we got from the storage facility to the new home, they worked practically nonstop," he says.
"They unloaded the storage containers in less than five hours. It was over 90 degrees, and I had to ask these guys to take a break! They were polite and helpful making sure everything was how I wanted it."
Mathew Appliance Repair | Carmel
A common theme in member reports about Mathew Appliance Repair is that owner John Mathew takes his time with customers.
"After he completed the repair, he explained how the problem had occurred and advised me on how to avoid the same thing happening in the future," Jason Witherite says.
Janet Baker of Zionsville appreciated not only the quality of his work but also his demeanor.
"Mr. Mathew came to repair my dryer, which was tumbling but producing no heat. He quickly diagnosed the problem and replaced the faulty heater. He took the time to recommend the cleaning of our dryer vent and gave me the name of a service provider that handled that work," she says.
"He couldn't have been more accommodating — he's kind, polite and pleasant to do business with. This is the best experience I've had with a service provider in a long time!"
Casie Creek Inc. | Indianapolis
A June 2007 Indiana attorney general civil complaint filed against Casie Creek owner Eric Combs seeks consumer restitution for alleged violations of Indiana's Home Improvement Contract and Deceptive Consumer Sales acts, including making incomplete contracts and accepting deposit monies for work never performed.
The case remains open, but attorney general spokeswoman Staci Schneider says if the office obtains a judgment against Combs, it will seek to recover consumers' funds and to prevent the possibility of Combs discharging the debt through bankruptcy.
Jeff Smith of Indianapolis is one of the company's victims.
"I hired Casie Creek to replace my concrete patio," Smith says. "Initially, Eric always returned calls, but he failed to call me after he received his down payment. I paid him $3,000 to begin the work and never heard from him again. I've given him plenty of time, more than four months, to reimburse me. Eric is always full of promises but never delivers. His work quality, integrity and ethics are very poor."
Eversole Construction | Indianapolis
"Eversole Construction did an estimate for laying a 10- by 25-foot patio," Stacie Kiesle of Indianapolis says. "I paid $625, half of the contract cost, up-front two months ago, but I have yet to hear from them or see any work. I have a signed contract and a copy of the cashed check. They promised three different dates that they'd be here, but they haven't shown or called."
We required that "the Best" local companies be highly rated on Angie's List and nominated by members. "The Worst" had to be poorly rated and in the Penalty Box.