Beltsville structural engineering company, homeowner reach agreement over fee

Beltsville structural engineering company, homeowner reach agreement over fee

Member complaint

Because they offered a free estimate, I hired Aquaguard Waterproofing in Beltsville, Maryland, to figure out why my walls were cracking.

They looked at the problem and told me I needed to pay $1,000 to have a structural engineer inspect it. They said if I chose their company, they would deduct that cost from my final bill. I waited three weeks after the engineer came for them to send the report.

In the meantime, I decided to get a second opinion. The same engineer came back to my house, and he told me he only charges $350 for an inspection.

I called Aquaguard again and asked why they charged me so much. They said it was for cutting into my walls, which they never did. When I told them I wanted a $650 refund to account for the difference between the estimates, they said a manager would get in touch with me, but that didn’t happen. I want a refund of $650.

Sonjia Wall-Swann, Washington

Provider response

We refunded the customer $650 and apologized that she was not satisfied with our services. The cost for a report is based on many factors besides the structural architect’s inspection, and the fee is applied toward any work that is performed. We always look for ways to improve and plan to discuss this policy at our next staff meeting.

Steve Washington, client care manager

Status

Resolved

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