Beltsville structural engineering company, homeowner reach agreement over fee
Because they offered a free estimate, I hired Aquaguard Waterproofing in Beltsville, Maryland, to figure out why my walls were cracking.
They looked at the problem and told me I needed to pay $1,000 to have a structural engineer inspect it. They said if I chose their company, they would deduct that cost from my final bill. I waited three weeks after the engineer came for them to send the report.
In the meantime, I decided to get a second opinion. The same engineer came back to my house, and he told me he only charges $350 for an inspection.
I called Aquaguard again and asked why they charged me so much. They said it was for cutting into my walls, which they never did. When I told them I wanted a $650 refund to account for the difference between the estimates, they said a manager would get in touch with me, but that didn’t happen. I want a refund of $650.
Sonjia Wall-Swann, Washington
We refunded the customer $650 and apologized that she was not satisfied with our services. The cost for a report is based on many factors besides the structural architect’s inspection, and the fee is applied toward any work that is performed. We always look for ways to improve and plan to discuss this policy at our next staff meeting.
Steve Washington, client care manager
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.