Bel Air power washer left job unfinished, member says

Bel Air power washer left job unfinished, member says

Member complaint

I hired Mr. Powerwash of Bel Air, Md., to pressure wash and seal my deck. I upgraded to the next level seal so it would last longer. The first time they came out, they missed portions of the deck. I called them to let them know.

It took them about a month to send someone back out. I told the owner to let me know when they were coming out so I could show them what wasn’t done. They showed up unannounced, so I wasn’t able to do this.

The job still had not been completed. I called them back to get the job finished, and they told me to send them pictures of what I needed done. I shouldn’t have to send pictures. They should just come out and fix what needs to be fixed. I paid for a service that I haven’t received. I want least 50 percent of the $450 I paid refunded.

Clay Sands Jr., Windsor Mill, Md.

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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