Bedford homeowner claims cleaner left mess
COMPLAINT: Pat Donnelly, Bedford, Mass.
"I hired Dustbusters of Reading, Mass., for housecleaning. I’ve used them 11 times, and it’s either A-plus service or F-minus. They’ve arrived unannounced much earlier than the scheduled time. They’ve rushed through cleaning, not dusting and sloppily making the bed. One of the crew members broke a bracket on the sliding shower head. They said they would send a handyman to fix it but have yet to do so.
DESIRED RESOLUTION: I want them to come, free of charge, for a cleaning on time and talk with me about what needs to be done.
STATUS: PENALTY BOX