Bedford driveway project leads to landscaping dispute

Bedford driveway project leads to landscaping dispute

COMPLAINT: Linda Montgomery, Bedford, Mass.

"I had [president] Joseph DePrimeo of Primo Paving Inc. put in a new driveway. I was satisfied at the time but later asked that he return to apply the sealcoat more evenly.

"After having equipment problems in my backyard, Joe spent the rest of the day playing catch-up and ended up exposing two buried drain pipes in my yard. It was obvious he had created a drainage problem when my yard became a swamp after a heavy rain.

"I called Joe and he blamed my yard's condition on the rain and my "nonexistent septic system." Other companies told me it was an uneven grading issue. So, I asked Joe to correct the problem.

"The re-grading he did on the side of the house developed trenches. He eventually sent two other workers. Joe told them to just fill in the area with three buckets worth of dirt. I asked them to leave, as I did not want them to halfway complete the job.

"I then told Joe I would pay for the loam but wanted to recoup the labor costs, since it was going to cost me to correct the problems he created. He has not returned my calls. 

DESIRED RESOLUTION: "I want a reimbursement of $2,500 for labor costs."

RESPONSE: Joseph DePrimeo, president, Primo Paving Inc.

"I paved the member's driveway and gave her a substantial Angie's List discount. I later sealcoated her driveway and gave her an additional discount. I also did landscaping on her side yard.

"The first day of the job, the ground was extremely wet and not level due to septic system removal done by a prior contractor. My excavator sank. After pulling the machine out, I filled in the yard with sand and topped off with loam.

"I told my employee to spread the seed for her, free of charge. After the job was completed, there were heavy rains for three weeks. The rain caused the loam to shift, causing some puddles. I told her I would re-grade the areas at my own expense, because I wanted a satisfied customer.

"I sent two employees with screened loam on the day she requested, and she turned them away. I then informed her Primo Paving would not be doing anymore business with her, because no matter how we tried to rectify the situation, she was dissatisfied."

STATUS: Stalemate


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