Award-winning roofer proves honesty is the best policy
H & S Roofing Company Inc.
Edward “Ned” Arthur, owner
Founded in 1939, H & S Roofing Company has earned 10 Super Service Awards since 1999. Arthur contributes to the community as well, providing expertise, materials and labor assistance to youth groups involved in home improvement work. H & S also builds wheelchair ramps for Love INC [Love in the Name of Christ].
by Nick McLain
"Honesty is crucial," says Ned Arthur, owner of highly rated H & S Roofing Company Inc. in Charlotte, of his general business philosophy. "I believe it builds loyalty with the customer, so when the time comes when they need other work done, we will at least get a fair chance to provide that, as well."
Arthur purchased H & S in 1990, after working with the original owner, W.M. Spurrier, for a number of years as an estimator. "I liked the standards he had established in quality and saw a great opportunity to help grow the business and further its lofty ethical reputation," Arthur says.
From a company that once comprised only Arthur, Spurrier and a part-time secretary, H & S now employs nearly 90 people and serves a 75-mile radius around Charlotte. It's a family affair, too - his wife, Pam, manages the office and marketing.
When hiring employees, Arthur looks for traits such as honesty, integrity and high ethics. "We can teach them roofing, but we can't teach those things," he says.
Arthur attributes their success to a customer-centric model. "We are constantly listening to them, to their suggestions and we build around what they have told us," he says. "We treat the customer as an ongoing client, not a one-shot opportunity."
The reason H & S is different from competitors, Arthur says, comes down to an emphasis on the longevity of their work. "We're here for the long haul, we stand behind our work," he says. "We don't cut corners on installation and, in fact, go the extra mile to ensure a quality install."
This includes hand nailing the roof, in contrast to other companies, which use nail guns that can lead to inaccurate nail placement and eventually, slipping shingles, according to Arthur. "Our roofs are meant to last the full length of the shingle life," he says.