Auto repair shop in Indianapolis resolves damage from repair

Auto repair shop in Indianapolis resolves damage from repair

COMPLAINT: Shane Johnson, Lebanon, Ind.

"Someone hit my car, damaging my car's driver side rear quarter panel, rocker panels and wheel well. The initial experience at Performance Collision Center was great. I went to their site and an adjuster looked at my car. She advised they'd do an alignment and offered to take off the rear bumper to look for additional damage.

"They had a rental car waiting and I was in and out in about 20 minutes. The day after I picked up my car I noticed some paint chipped off the rocker panel on the driver side door that wasn't there before. This prompted me look more closely.

"One rocker panel looks like they dropped and dragged it across on concrete. It also sticks out farther than it used to. There's also a crease in the rear bumper that wasn't there before. I also noticed my car still pulled to the right. I called to ask about the alignment and they said it wasn't done because there was no alignment damage.

"They offered to take care of it if I brought the car back. I also left a message about the paint. The adjuster told me to bring it in after work that day. I did and she was gone. Another adjuster took a look at the vehicle and said it wouldn't be a problem getting everything fixed and that a manager would call me in a few days to set it up. I haven't received a call from anyone at Performance."

DESIRED RESOLUTION: "I want them to repaint the rocker panels, take the crease out of the bumper, perform the alignment and provide a rental car while these services are performed."

STATUS: Resolved

Editor's note: Johnson informs Angie's List that Performance Collision performed the repairs to his satisfaction and that he considers the matter closed.


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