Austin roofer helps homeowner with repair after warranty expires

Austin roofer helps homeowner with repair after warranty expires

Member complaint

I hired M&M Roofing, Siding & Windows of Austin, Texas, to repair my roof. We lost quite a few shingles after a windstorm.

After M&M finished the repairs, someone was supposed to confirm that the repairs were done correctly. No one came, despite my husband’s attempts to contact them.

Just over a year later, our roof started leaking. We contacted another roofer for an estimate to fix it and he told us that our repairs were done very badly. He said the roof wasn’t sealed properly and the shingles were not placed properly.

We contacted M&M and gave them a chance to fix the problem. They scheduled a date, but didn’t come. One man showed up the next day. He hammered for about 15 minutes and left. He told my husband that we should have gone with the 30-year shingles.

Our roof still leaks. I want a refund of $1,715.

Virginia Egal, Kyle, Texas

Provider response

When we came to the client’s house, numerous shingles were missing after a very strong windstorm.

We believe the client’s insurance company should have paid for a new roof, but we were told their insurer denied their claim and recommended repairs.

We gave them a one-year warranty for labor defects. We advised the client not to wait any longer than a year to replace the roof.

The client called six months after we did the repairs about a leak. Our roofer found the leak around a plumbing jack and caulked the vent, even though it had nothing to do with our repair.

We didn’t hear from this client again until we had torrential downpours, shortly after our labor warranty expired. We sent our supervisor to the house as the client stated in her complaint and he tried to fix the leak. The client says he was unsuccessful.

I do not believe the client should have a refund of $1,715. I believe the client received the value of the repair that our company performed.

There were numerous missing shingles when we arrived and we fixed all the affected areas in a satisfactory way without labor defects. We expensed labor and materials to do those repairs and if those repairs had not been done, the client would have had many leaks all over the house for the entire year. For the period of our labor warranty there was only one leak and we fixed that leak, even though it did not have anything to do with the blown-off shingles.

We are trying to resolve this issue by getting in touch with the client, even though our warranty expired. We still believe the client should get a new roof because the existing roof is near the end of its useful life.

Doug Moncure, owner



Editor’s note: The company repaired the roof issues to the member’s satisfaction.

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