Austin masonry company cracked patio, member says

Austin masonry company cracked patio, member says

Member complaint

I hired Junior Stone Masonry of Austin, Texas, to repair a column on my front porch and re-point the back patio. It faces west and I was concerned about cracking. I paid $350 in full when the job was finished with the understanding that if there were any problems, they would repair them. The work on the column was fine, but the patio soon developed a crack. Junior Stone said they’d show up and repair it, but never did. I’ve made several calls and emails over the past two months. They keep saying they’ll complete the work, but they don’t follow through. The last time I called, they were evasive when they realized it was me, said they had to take another call, and that they’d call me right back. That was a week ago. I would like them to either repair the crack or provide a partial refund so I can hire another mason to complete the work.

Brenda Hayes, Pflugerville, Texas

Status

Penalty Box

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