Austin auto repair shop disputes complaint about leaky windshield
Area Wide Chimney Sweeps
Failed to respond to Valerie Mitchell's request for $500 to repair a hole she says they put in her drywall and damage to her dryer. First month in the Box.
Hasn't addressed Phyllis Parmer's request to cancel her membership and refund a $5,970 fee. First month in the Box.
American Pride Roofing Inc.
Didn't reply to Bruce Ruckel's request for $600 to repair a hot tub cover he says they damaged with shingle tar during a roofing job. First month in the Box.
The repeat leak
COMPLAINT: Richard Trzaskoma, Austin
"I towed my car to Lamb's Tire & Automotive Centers because after a storm it had water on the front and rear floor of the driver's side, and wouldn't start. They reported the windshield leaked and they resealed it. After another storm, there was more water in the car. I had the car towed to Lamb's where they again resealed the windshield. Later, the car again had water on the driver's side and wouldn't start.
"I had it towed to a Volkswagen dealership where they diagnosed the problem as a plugged sunroof drain. The car had so much water on the floor for such a long time, it poured into the comfort control module, which was corroded and needed replaced. My cost was $2,443."
DESIRED RESOLUTION: "I want $1,200 to compensate me for Lamb's errors."
Editor's Note: Lamb's Tire & Automotive Centers said they won't offer a refund since the windshield reseal is out of warranty.