Austin-area homeowner says electrician failed to fix breaker

Austin-area homeowner says electrician failed to fix breaker

Member complaint

I hired Dustin’s Electric of Lakeway, Texas, to fix an electrical problem where my heater kept tripping the breaker. He checked the wire and changed the fuse, and charged me $186. I paid him $200 in cash and he agreed to drop off the remaining $14 later, since he had no change. He also said he’d fix any problems at no charge. One hour later, the heater tripped the breaker and stopped working. He told me he’d come back the next day, but didn’t show up. When I finally got him to come back, he showed me an old piece of burned wiring and told me he didn’t know what was wrong with it or how to fix it. He charged me another $100 and demanded his money immediately. I didn’t give it to him then, and he called me again early the next morning demanding payment. He hasn’t repaired anything at all, and I think he’s being very unprofessional. I want him to cancel the second charge.

Janet Cribb, Bee Cave, Texas

Status

Penalty Box

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