Atlanta windshield repair goes awry

Atlanta windshield repair goes awry

Booked up

COMPLAINT: Carolyn Emery, Winston
Safelight Glass Corp. replaced my windshield. My appointment window was 9 a.m. to noon. The technician called at 9:25 and said he'd do his best to be on time. At 12:15, I called to check the status. The company said management would return my call. I called again and was transferred to the complaint department, but I found this to be a dead end. When I called again at 2:10, they said the technician moved on to another job because I couldn't be reached. Apparently, he'd tried to call me while I was on a business call. The technician arrived at 3:15.

DESIRED RESOLUTION: I'd like them to reimburse my $50 deductible.

STATUS: Penalty Box

Feeling down

COMPLAINT: Lee Ballew, Marietta
Dixon Painting replaced some plywood but didn't replace the edging - they just caulked the old edging, which won't last. The workers reinstalled vents, facing them the wrong way, and used only one coat of paint. I feel let down.

DESIRED RESOLUTION: I want a $300 refund.

RESPONSE: Mark Stallings, marketing director, Dixon Painting
The member contacted us by mail about a problem with the job we performed. This was after we did a final inspection with her and she signed a satisfaction form stating she was happy. We tried to call her to schedule a time for us to fix the problem, but she said she only wanted correspondence by mail and hung up on us. There's no way to schedule anything by mail as our schedules change daily. We're fully willing to return to the job site if there's a problem.

STATUS: Stalemate


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Comments

Windshield Repair

Subject:

That's really disparaging. In finding a company that would do your auto glass replacement you need to consider the reputation of the company. With that you can assure that the glass replacement was installed properly.

Auto Glass Repair

Subject:

In finding a company that would do repair on your windshield you need consider the reputation of the company that would render the service to you.

Linda Hesse

Subject:

Safelight Glass / Diamond Triumph Glass in Marietta. Everything was done online, gave us a confirmation, a follow-up call and were able to complete the job earlier than originally scheduled. Everyone was easy and friendly to deal with.

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