Atlanta roofers allegedly miss repairs to gutter
Failed to respond to Cynthia De Luz's request for a third-party supplier's receipt and a refund for material charges. Third month in the Box.
Didn't respond to Kristen Rogers' complaint about a renovation she says is incomplete. Second month in the Box.
Terrell Heating and Air Conditioning
Didn't respond to Tonya Hollis' complaint concerning her heating and air installation. First month in the Box.
DLK Roofing & Contracting
Failed to fulfill a contract Sandra Adams says included a gutter replacement. First month in the Box.
In the gutter
COMPLAINT: Sandra Adams, Lawrenceville
I hired DLK Roofing & Contracting to replace my roof. The owner, David King, had told me he never used subcontractors, yet two subcontracted crews worked on my roof. I paid him in full for a contract he didn't fulfill. He didn't replace my gutter, which was included in the contract. He kept promising he would, but he never called or returned. King then said he'd bring a partial refund to my house. He never did; now he says he'll mail it. I'm not only screwed out of a complete job, but also my 10-year warranty.
DESIRED RESOLUTION: I want them to reimburse me for the gutter replacement and compensate me for the lack of a labor warranty and the nightmare I had to go through.
STATUS: Penalty Box
COMPLAINT: Tonya Hollis, Marietta
Terrell HVAC installed my heating and air service. The company didn't install an air vent in the bathroom, advising it would damage the foundation. I now have three estimates stating a bathroom vent is possible. The owner said they'd return to add the vent and fix other problems. They never did, and now they're unresponsive to my calls. I paid another company $300 after water started leaking because the unit wasn't properly hooked up - causing water to settle in the basement along with rats. The workers also left materials in my yard, forcing me to rent a Dumpster.
DESIRED RESOLUTION: I want Terrell to add the vent, raise the coils off the ground, reimburse me for the Dumpster and give me a $300 refund.
STATUS: Penalty Box