Atlanta remodeling company becomes unavailable mid-project
COMPLAINT: Jared England, Atlanta
"Thomas Construction was contracted to perform a complete renovation of my home. The project started great with them being very attentive and getting to work quickly. They took care of the remaining demolition and started the framing. The framing was 95 percent complete when I chose to put in the windows. They asked me to handle this because I was installing commercial storefront glass and it was something they didn't have experience with.
Swim for Less
Failed to respond to Kathryn Burns' complaint about a pool liner installation she says was shoddy. Third month in the box.
Gustavo Landscaping LLC
Didn't respond to Joel Rubenstein's complaint that the company failed to honor a warranty on shrubs they planted. Third month in the box.
Didn't address Bill Garrett's request for a refund after the company charged him for unsuccessful data retrieval. Third month in the box.
Bank of America [Jacksonville Loan Center]
Didn't respond to Dawn Stephen's request for travel reimbursement after what she says was a mistake that cost her a home purchase. Third month in the box.
Innovative Welding Concepts
Failed to install iron railings Alvin Webster says he paid for in full. First month in the box.
"I gladly organized this, but when it came time for them to come back and finish the remainder of the job, their availability had changed drastically. They were impossible to get in touch with and didn't return calls. They finally sent the electric, HVAC and plumbing contractors, but when it came time for Thomas Construction to pay, they didn't respond. I paid them $6,000 to cover all subcontractor fees. The project is now on hold because the subs have put stops on all permits until they're paid."
DESIRED RESOLUTION: "I'd like a $10,000 refund - which includes the money I paid for subcontractors - for work not completed."
RESPONSE: Mervis Thomas, owner, Thomas Construction
"We spelled out the things the member wanted done in a contract. As progress moved on, several changes were made, including cathedral ceilings in the back half of the home, which was never discussed or indicated on the blueprints we received.
"We completed this work, after receiving the go-ahead, promptly due to rain coming the following week. The member didn't meet with us to discuss pricing, but after receiving the change order, he said he wouldn't pay $4,500. The member wanted more changes but felt he shouldn't have to pay for them."
COMPLAINT: Dwight Kelly, Cumming, Ga.
"I hired Riverside Painting to sand, stain and seal the hardwood floors in my house. From the beginning, I had problems with the project manager not listening to my requirements. I specifically asked for a white-pickled stain with a non-yellowing polyurethane.
Originally, pickling was preformed on new wood to make it look old. Today, pickling is usually done on open pored woods like oak and ash.
Most of the pigment remains in the large pores and accents the overall appearance of the grain. However, such woods like pine are also pickled and can produce a beautiful look.
"After three attempts, they got the stain correct but messed up the first coats of poly. It had air bubbles. When they re-sanded, they went through the stain in a couple of places. They tried to patch these areas. The other areas started turning yellow.
"I researched the poly they were using and found it was a yellowing type. The owner agreed to start over and fix whatever was wrong. When they arrived, they demanded $2,800 extra to fix the problems."
DESIRED RESOLUTION: "I'd like them to re-sand the entire floor, bleach and stain it correctly and apply a non-yellowing poly sealer as originally specified - at no additional cost."
RESPONSE: Timothy Lane, manager, Riverside Painting
"When Mr. Kelly wanted to get his floors restained, refinished and resealed, we informed him that we don't do flooring, but we know a company that specializes in flooring. He informed us that he'd like us to contact this company, but he only had a certain amount of money to spend.
"We contacted Blue Point Hardwood Floors and they accepted the work. Upon the first application of stain, Mr. Kelly changed his mind on the color. After several applications of the poly, Mr. Kelly complained it wasn't clear enough and wanted a better quality.
"Blue Point Hardwood Floors decided to spend a little extra money out of their profit to please Mr. Kelly. Upon removal of the old applied poly and application of the higher-grade poly, Mr. Kelly was still not pleased. He sent us information on the poly he wanted and we informed him it was the highest grade possible and would cost an additional $2,800.
"He complained that we said Blue Point would originally do it for the price of $3,600 and that's what he should pay. Blue Point stated they've already spent approximately $3,000 on this project. To do the job with the higher grade of poly would cost $9,400 and they'd only receive $3,600.
"To do this seems absurd and unreasonable. Both Riverside Painting and Blue Point Hardwood Floors operate fairly, ethically and honestly, and feel we have done so in this situation. We're willing to resolve this situation, but it will be for $6,400."