Atlanta homeowner accuses movers of losing her skirt

Atlanta homeowner accuses movers of losing her skirt

COMPLAINT: Sarah Wimberly, Atlanta

I hired Truck & I Moving & Storage Solutions to move a four-bedroom house. Afterward, I discovered they lost a dress skirt during the move. It was packed, moved and unpacked by them in their wardrobe boxes. I filed a claim for replacement.

They denied the claim on the basis that it was packed by owner. When I told them that wasn't true, they then denied it on the basis that they looked for it and couldn't have lost it. I've been extremely disappointed in their complete lack of customer service.

DESIRED RESOLUTION: I'd like for them to search for and return my missing skirt or replace it.

RESPONSE: Yolanda Lopez, relocation consultant, Truck & I Moving & Storage Solutions

If for any reason one of our crew members helped her pack or unpack her clothes in wardrobe boxes, it was not on the paperwork, and we don't charge for that service. We are really sorry she is not happy, but we did a good job.

STATUS: Stalemate


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