Atlanta-area landscaper patches up pipe problems

Atlanta-area landscaper patches up pipe problems

Member complaint

I hired Sod Sales Direct in Lilburn, Georgia, to put in a new driveway, lay new sod, generally spruce up my yard and remove a tree. I gave them a down payment of $5,531.

The trouble started they cut down the tree, which was $1,100 in the quote. The contractor brought in another company to grind down the stump, and they cut into a water line.

I found out the water line could not be repaired with a simple patch, so it had to be completely taken out and replaced. The contractor says he is not responsible for this, so I got stuck with the bill. They hadn’t yet completed the rest of the work.

At this point, I don’t want them to start any of the other projects. I want them to finish grinding the stump of the tree that was cut down, and I am willing to pay for it. However, I want a refund of $4,431. I also want them to pay me $1,750 for the water line replacement.

Laura Starace, Atlanta

Provider response

The root of problem was that the tree had grown around a 50 year-old galvanized pipe. Although my insurance company was willing to pay for the temporary patch, they would not pay the additional cost to put in a new water line.

I would like to finish the job to make things right between the member and I.

Phil Polak, owner

STATUS

Resolved

Editor’s note: The company completed work on the member’s driveway, and she considers the matter resolved.

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