Atlanta appliance repairman emphasizes reliability
Aamp Appliance Repair
Ernie Evalobo and Ken Kaufman, co-owners
Founded in 2003, Aamp Appliance Repair has earned the Super Service Award every year since 2006. Evalobo says Aamp donates used appliances every year to those in need.
By Nick McLain
After working with FEMA for several years, Ken Kaufman founded Aamp Appliance Repair (formerly AAFLAC Refrigeration & Appliances) in 2003 with business partner Ernie Evalobo. Kaufman handles the administrative side and Evalobo, who has worked at various appliance repair companies, does the field work. "Working with FEMA gave me an appreciation for serving the public in times of need," Kaufman says. "And I wanted to improve the reputation of appliance repair companies."
In the process of "Repairing Atlanta One Home at a Time," as their motto states, Evalobo puts an emphasis on reliable and courteous customer service. "We are very respectful of customers and their homes, and we treat them like we'd want to be treated," he says. "Our technicians listen to the customers and diagnose accordingly. We do what we say we will do, when we say we'll do it, at a fair price."
Angie's List member Matthew Halkos of Atlanta saw this firsthand when he called Aamp to repair his stove. "They repaired an item that normally costs several hundred dollars," he says, adding that it instead cost him $220. "These guys are great and honest. It's so common for vendors to perform work that is superfluous and costly, and I really appreciate that I've found a service-oriented company that is customer-centric."
To keep himself and his employees up to date on the latest appliance models, Kaufman says they have weekly training sessions. "We have the best trained techs in Atlanta," he says.
Aamp Appliance Repair also tries to keep its carbon footprint to a minimum by recycling all control boards, old parts and packaging.
More than anything, Evalobo and Kaufman enjoy what they do. "It's a great job - I love the problem solving and the different challenges we get to face every day," Evalobo says.