Atlanta appliance repair expert discusses furnaces
Who we talked to
Lanny Adams and his wife, Wanda, started their business more than 30 years ago after Lanny decided he was tired of working for others. But he quickly discovered that staying in the office wasn't his favorite aspect of owning a business. "I enjoy going out and meeting the customers and performing the service work," he says. "That's my favorite part of the job."
What are some telltale signs that a furnace may need to be replaced?
"The main reason to replace a furnace is for an efficiency upgrade. But if the heat exchanger is cracked, that could be a dangerous situation and flames could come out of your unit. Other signs could be a motor that's blown or broken controls. A number of things can lead to the unit failing."
What are some factors to consider when purchasing a new furnace?
"The biggest consideration is efficiency versus cost. Also, the durability and the warranty on the furnace is a factor. The longer the warranty, the better off you are. The majority of products I use are Amana and Goodman. I've got a long-lasting relationship with them and they have good, quality products. Giving the best quality product is what the customer deserves, and I feel this brand does that."
What's the advantage of purchasing a furnace from your company and how much does it cost?
"If there are any problems with anything, we're there to stand behind our work. We contact every customer after we're done and ask how the service was. If a customer has a problem, they can get in touch with me personally. I don't appreciate getting the runaround, and I know my customers don't either. As far as cost, a lot depends on where the furnace is located in the house. Normally the cost ranges between $1,400 and $2,000. If you go into the higher efficiency furnaces, they'll cost around $2,500 to $2,600."
What can a homeowner do to help ensure a new furnace runs properly?
"The biggest thing a homeowner can do is clean the filter - it's the most neglected thing by far. That's the most important thing on any heating system. A dirty filter will cause the unit to overheat. Otherwise, on new furnaces, there's not much. The customer needs to call us after the first three or four years so we can inspect it. But as long as they're changing the filters regularly, it should be fine."