Arlington repairman not your average ‘computer nerd’
Cameron Jones, who prides himself on not being the average “computer nerd,” likes to break down lingo so even the most basic user can understand. He also believes it’s his “bedside manner” — not just his computer knowledge — that makes clients happy.
“I try to teach people what they need to know to avoid the same problem again,” Jones says. “If it means they can edit their own pictures or keep their data backed up on a regular basis, those types of things are the things they need to know.”
Jones may be a different type of IT guy because it wasn’t his original career path. A graduate of Princeton University in 2001 with a degree in economics, he soon concluded that he didn’t want to be an analyst at a bank. Always interested in entrepreneurship, his hobby turned into a profession when he realized he liked fixing computers more than banking, and he made more money for a couple of hours of computer work than a whole day at the bank. Jones, who says he’s never taken a computer class, began tinkering with computers in junior high school as a way to repair what he broke.
Computer novices and tech-savvy teens alike could use a computer guy at some time, but the reasons why might differ greatly, Jones says. An older person may need help with an installation or learning to use new software. A teen, on the other hand, may need help after a computer crash.
Angie’s List member Deirdre McHugh’s inability to connect to the Internet in parts of her McLean, Va., home led her to Cameron Jones Computer Services. However, it was only after others told McHugh the fix would require running cable in her ceiling. Jones solved her connectivity issues by installing a wireless range extender, adding a new external hard drive, and providing a cable to connect the TV and computer. No drills were needed and she says the price was reasonable.
Whether it’s a Mac or a PC, Jones believes a computer is a computer and has gained expertise in working on both systems. His computer services run the gamut — resuscitation after a crash, installing software, even computer shopping with a customer.
When member Vivian Sims of Reston, Va., needed a new computer, he went shopping with her, unpacked and installed the new computer, transferred all the files, deleted everything off the old computer, and hooked up her Internet connection. Everything was done in just over an hour.
“He understood what I needed in a computer,” Sims says. “I thought he went beyond when he went with me to the store to get the new computer.”
Jones, who started his business in 2003, has won the Angie's List Super Service Award in 2009, 2010, 2011 and 2012. Each year, Angie’s List awards this honor to companies that have earned an outstanding service rating, according to our members, based on eligibility requirements. Always be sure to check the List before hiring.