Albuquerque roofing company honors insulation warranty

Albuquerque roofing company honors insulation warranty

Member complaint

Four years ago, I hired A New Millennium in Albuquerque, New Mexico, to install foam insulation in my house. They warrantied the work for leaks and blister repair coverage for 10 years. That was clearly written on the warranty certificate, which owner Rodney Rael and I signed.

However, I’ve noticed a lot of blisters on the foam system. I called Rodney Rael to speak about the problem. A couple of days later, a company representative inspected the job site. He said that he needed to describe the problem to the owner in order to make a decision about a repair.

He took multiple pictures of the problematic site, and they said they would contact me with a decision. Nobody contacted me in the next week. I finally called and spoke with the representative, who said that the owner won’t repair the foam system. He didn’t give me any explanation.

I asked to discuss this issue directly with the owner, and he refused to talk to me. They didn’t honor their written warranty. I want them to redo the foam insulation system.

Aleksandr Tsigelnitskiy, Albuquerque

Status

Resolved

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