Albuquerque mover resolves issue with damaged furniture

Albuquerque mover resolves issue with damaged furniture

Member complaint

I hired Two Men And A Truck of Albuquerque, N.M., to move two bedroom suites, a couple of chairs and a grandfather clock from my father’s home to my home, two miles away. It was a disaster.

They did not wrap a thing. My move was to be between 1 and 4 p.m., but they arrived at 3:45. While one of the movers was disconnecting the dresser mirror, the mirror slipped and put gashes on the top of the dresser. When I mentioned the gashes, he tried to deny he did it. I told him we heard it and saw the mirror slide across the dresser top. He wasn’t happy about having to write it up. I have a deep nick in the other bedroom mirror and tons of scrapes and scratches in all the furniture. The grandfather clock isn’t working right after they moved it.

I called the office a few times because no one called me. When they came out and saw the furniture, they said they would send out a refinisher who would call me to set up a time. No one has ever called. I have called the office about the refinisher; they say he will call. I want the dressers repaired or refinished and the clock fixed, and monetary compensation for the other damaged furniture.

Taffy Tagliaferro Epler, Albuquerque, N.M.

Provider Response

We are certainly sorry for the neglect of this member. We strive every day to address our customer’s concerns in every way possible. We will continue to work with her regarding this issue until we have a happy and completely satisfied customer.

Alan Smith, general manager

Status

Resolved

Editor’s note: The member says the company refinished the damaged furniture.

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!