Albuquerque mover resolves issue with damaged furniture

Albuquerque mover resolves issue with damaged furniture

Member complaint

I hired Two Men And A Truck of Albuquerque, N.M., to move two bedroom suites, a couple of chairs and a grandfather clock from my father’s home to my home, two miles away. It was a disaster.

They did not wrap a thing. My move was to be between 1 and 4 p.m., but they arrived at 3:45. While one of the movers was disconnecting the dresser mirror, the mirror slipped and put gashes on the top of the dresser. When I mentioned the gashes, he tried to deny he did it. I told him we heard it and saw the mirror slide across the dresser top. He wasn’t happy about having to write it up. I have a deep nick in the other bedroom mirror and tons of scrapes and scratches in all the furniture. The grandfather clock isn’t working right after they moved it.

I called the office a few times because no one called me. When they came out and saw the furniture, they said they would send out a refinisher who would call me to set up a time. No one has ever called. I have called the office about the refinisher; they say he will call. I want the dressers repaired or refinished and the clock fixed, and monetary compensation for the other damaged furniture.

Taffy Tagliaferro Epler, Albuquerque, N.M.

Provider Response

We are certainly sorry for the neglect of this member. We strive every day to address our customer’s concerns in every way possible. We will continue to work with her regarding this issue until we have a happy and completely satisfied customer.

Alan Smith, general manager



Editor’s note: The member says the company refinished the damaged furniture.

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